You can actually learn from a prisoner’s point of view.
If they let out their emotions and their feelings, you can take on board that, “This guys needs a bit of support”, or, “He needs someone to chat to,” and you can take it from there.
There’s a prisoner on the wing at the moment who didn’t actually attend the session that I went to, but has got behavioural problems. I’ve had a chat with him, and then I’ve, sort of, established possibly what’s causing that. Now, whenever I see him about to erupt, I pull him aside to have a little chat with him. Then he, sort of, realises, and goes away and he’s calm. Well — calm for an hour, but he’s calm. The situation is calm.
I’ve looked at people and I’ve gone, “Wow I didn’t actually know what this person was going through and why they carry on like that”.